Constant customer contact directed towards existing customers and potential customers.
同时与现有客户和潜在客户保持经常联系。
With the prerequisite of constant customer perception quality, customer expectation will ultimately decide customer satisfaction.
在顾客感知质量不变的前提下,顾客的期望将决定最终的顾客满意度。
Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff.
肯德基、麦当劳和必胜客等连锁店正在制定新的客户服务标准,采用严格的员工培训和持续监控,以确保一线员工的友好服务态度。
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