This means that it may be difficult for PropertyConservation to demonstrate that it acted reasonably in selecting the contractor and that the contractor's costs were reasonably incurred.
We recommend that PropertyConservation management undertakes a thorough review of the risks - both operational and reputational - that attach to the section's operations and ensures that adequate controls are put in place to manage those risks.
In the sample of of files reviewed, we noted that the main criterion for selecting a particular contractor appeared, in many cases, to be the purported availability of the contractor to commence the works within a reasonable timescale (which PropertyConservation officers advised us in interview was considered to be approximately six weeks from instructions).