Earthlink recently began offering users software that would request confirmation that the sender is a person (the idea being that an actual person must be on the other end to confirm).

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The highly desired "Recently Deleted", not only does it no longer request deletion confirmation, but it keeps your shows there till you need room, so you always know how much space you have left for new recordings.

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But after making both the newspaper and pillow requests, we received two messages in our Conrad Concierge app mailbox: One flagged an error with our request, and another said our request had been submitted. (We decided to be optimistic.) You can also request to have a text-message confirmation sent to your phone, too.

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