For the purpose of this article, the sample application you will use here is a computer telephony integration (CTI) application.
对于本文的目的来说，您在这里使用的示例应用程序是一个计算机电话集成(CTI)应用程序。
Call Center is also called Customer Service Center, and it's a typical application of CTI (Computer telephony Integration) technology.
呼叫中心又称为客户服务中心，它是CTI技术的一种典型应用。
CTI is the acronym of "Computer Telephony Integration".
CTI是计算机语音集成技术的简称。
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