Telecommunication companies computer hardware and software companies and cable operators converge to compete for voice traffic data traffic and integration of networks.
电信业者、计算机软硬件业者及有线电视业者等逐渐汇流至语音、资料传输及网络整合业务上相互竞争。
Call Center is a typical CTI (Computer Telecommunication Integration) technology integrating voice, video and data, aiming at fast and efficiently transmission over the public communication network.
呼叫中心是一种典型的计算机与电话语音的集成技术(CTI)，通过在公共通信网络上集成语音、视频和数据，使信息能够高效快速地传递。
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