You can either ignore a customer's complaint or be ready to do handsprings to resolve service failure.

你要么不理睬顾客的抱怨，要么准备和顾客协商来解决服务质量差的问题。

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The top two complaint categories were failure to follow written supervisory policies and suitability.

FORBES: Bad Things Brokers Do and How to Avoid Them

Last month campaigners against the scheme lost a High Court case when a judge rejected their complaint that there had been a failure to consult the public properly over the "eco-towns" policy.

BBC: Assessment over eco-town project

Rooney's strike was the signal for England to take control of the first half - and the only complaint Capello could have had was his side's failure to give the scoreline the appearance their superiority deserved.

BBC: Switzerland 1-3 England