Although many factors influencing consumers’ complaint intention have been proved by researchers,relationship between consumers and service provider is rarely considered. Thus,this paper tries to explore the role of relationship norm in consumers’ complaint behavior.
本文引入关系规范的概念(共有关系规范,交换关系规范),通过实验的方法探究其对消费者的抱怨意愿及潜在动机的影响。
参考来源 - 关系规范对消费者抱怨意愿及潜在动机的影响模型·2,447,543篇论文数据，部分数据来源于NoteExpress
The frogs' complaint against the sun Once upon a time, when the sun announced his intention to take a wife, the frogs lifted up their voices in clamour to the sky.
青蛙控告太阳有一次，当太阳宣布他的意思要娶一妻子，青蛙提高他们喧呼的声音到达天空。
As you know that they have no intention to meet us half way, we have no choice but to lodge a formal complaint before the court.
如您所知，他们无意向我们让步，我们只有向法院提出诉讼。
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