Are they finding new insight and opportunity from their own and competitor reviews?

他们是否在对自己和竞争对手的评论中有了新的认识和发现了新的机会？

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Strategic business decisions must be informed by strategic intelligence, which includes insight into customer, market and competitor behaviour.

战略决策必须依据战略情报，其中包括洞悉客户，市场和竞争对手的行为。

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Market research, customer insight and competitor analysis.

市场调研，客户洞察，竞争对手分析。

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Once your competitor gets a culture of leveraging data to complement their insight, they will be very hard to catch.

FORBES: What You Watch Online Is Watching You