By including this in the churn model, the company could then set up processes to trigger immediate action at the first sign of customer discontent.

通过在客户流失模型中包含这种信息，公司可以在出现客户不满的最初迹象时及时采取措施。

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Alerted to the outage by the meters, the power company had a truck on the road eight minutes before the first customer called.

由于电表的警告，电力公司在第一个顾客电话打进来之前就已经派出维修车在路上了。

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In 2006, after another bout of recalls, the company promised a “customer first” strategy to restore its slipping reputation.

在06年另一场召回行动之后丰田承诺了“顾客优先”的战略试图挽回其下滑的声誉。

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But he dropped out to launch his first company, Bamboo Systems, which sold customer-management software to brokerages.

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Yet every year, there are new technologies, theories, and business models that promise to get a company closer to its customer, as if customer alignment had just been discovered for the first time.

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According to the Nihon Keizai Shimbun article the company has won 125 orders for the MRJ, the first to a U.S. customer originally scheduled for 2014.

FORBES: Connect