Step 2: Choose an interaction suited to collecting feedback.
第二步:选择收集顾客反馈信息的交流方式。
Contributions for the Ruby release are coming in and we have been collecting feedback from some users.
我们对于Ruby的贡献已经发布了并且正在向一些用户征集反馈。
Once the organization has selected an appropriate customer interaction for collecting feedback, it must develop a tool that works in that context.
组织一旦选择了一个适宜的收集反馈信息的顾客交流方式,组织必须为此开发出工具。
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