The classification of customer is the basic and crucial link of implementation of CRM. Generally, to make a large customer base into small groups by clustering analysis techniques.
客户细分是客户关系管理的基础,也是实施客户关系管理的关键环节。
参考来源 - 基于数据挖掘的客户关系管理研究·2,447,543篇论文数据，部分数据来源于NoteExpress
Specific functions: to track the whole project, including the pre-customer orientation, product descriptions, classification of customer data.
具体职能：全程项目跟踪，包括前期客户情况介绍，产品说明，分类整理客户资料。
In this example, according to the loan, the numbers of loaning and the payment-in-time ratio, a model worked for classification of customer credit-rating is created.
然后，针对银行业务中客户信用政策给出了实例分析，用该算法建立了一个分类模型，根据存款金额、贷款次数、及时还贷率等数据信息实现对客户信用等级的分类。
The study of this text emphasizes on the application of knowledge discovery in the classification of textual records on the customer service in the communication industry.
本文的研究着重于知识发现在通信行业客户服务文本记录分类这一问题的应用上。
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