If it is after 2 weeks and there is a chargeback dispute, complete the Vendor Compliance dispute Claim Form and mail it in with the appropriate documentation.

如果是2周后，有扣款纠纷，完成供应商履约纠纷索赔表格和邮件在同适当的文件。

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If the goods were purchased on a Visa or Mastercard debit card, then you may be able to claim under the Chargeback procedure.

BBC: When stores go bust: How to get your money or goods back