SAP customers can customize SAP installation, adding new database entities and new functionality by changing the existing one.

SAP客户可以对SAP安装进行自定义，添加新数据库实体和通过更改现有数据库实体添加新功能。

youdao

To capitalize further, we also created a game-changing 360 degree customer cockpit using SAP BusinessObjects solutions on top of this CRM platform.

FORBES: SAP Runs SAP: Unleashing a Virtuous Cycle with CRM 7.0

And yet, Cook notes, if you look at enterprise and consumer technology companies, the game changing innovations almost never come from the big incumbents such as Oracle (ORCL), SAP, and Microsoft.

FORBES: Can Scott Cook Revive Corporate America?