(except) when the customer cannot understand English.
(除非)顾客不懂英语。
If it suits them, they claim they cannot speak or understand English to get themselves out of sticky situations.
如果被起诉，他们就声称不会说或者听不懂英语，从而让自己从棘手的情形中脱身。
Do you have bad English pronunciation, so other people cannot understand you?
你的英语发音是不是很糟糕，以至其他人无法理解你的意思？
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