Your obligations: to respond to service requests within four hours of phone call enquiry, etc.
你们的义务：应对在四小时内的电话咨询，等。
Show them the hotel name card and they will call the hotel staff to enquiry further.
告诉他们酒店名片，他们会致电酒店的工作人员进一步调查。
I can either get her to call you back or maybe I can deal with your enquiry?
我可以让她给你回电话，或者我来处理你们的咨询。
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