As a component of call center system, ACD (automatic call distribution) implements the function of route.

(自动呼叫分配)作为呼叫中心的组成部分，实现了坐席路由功能。

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However the modern call center system established is very far, the complete system solution has not formed.

然而现代呼叫中心系统的建立还差的很远，完整的系统解决方案还没有形成。

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This article has studied the modern call center system overall frame, the key technology and the application.

本文正是针对现代呼叫中心系统的总体框架、关键技术及应用进行了研究。

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Yet, she and her call center compatriots are fettered by a system that neither enables nor encourages them to think outside the box.

FORBES: How to Fail your Call Centers

Royal Bank of Canada realized an 18% improvement in customer satisfaction from implementing a social customer care system that was integrated with their traditional call center applications.

FORBES: Real Examples of Social Business ROI"