The key point of call center dispatching system is the design of communication protocol and the construction of system platform.

呼叫中心通信调度系统的核心问题是通信协议的设计、系统平台的构建。

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The Call Center is the main platform of the Service Outsoursing Industry, and the key of the Call Center's management depends on the quality of the operator.

服务外包行业的主要平台是呼叫中心，而呼叫中心中话务员的素质是决定整个呼叫中心经营成败的关键，也可以说是整个服务外包行业的心脏所在。

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Suning has set up the customer service system which is first of its kind embracing the call center as a platform and CRM as its management objective.

客户服务方面，苏宁电器建立了业内首个以呼叫中心为平台、以CRM为管理目标的客户服务体系。

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Merrill Edge provides access to investment guidance in person at banking centers or through a call center, as well as an online self-directed investing platform.

WSJ: How Financial Advisers Should Ask Clients for Referrals