"In my book I call this the empathy bell curve. And part of what I'm exploring in the book is what determines where an individual scores on this empathy bell curve.
VOA: special.2011.08.10
They may have to wait that little bit longer before their callbell is answered.
Mr Hardwick also said that, if there were to be an emergency, "the dysfunctional cell callbell system gave us no confidence that officers would promptly attend".