I'd included phones in the rooms, but had forgotten the front desk console and main switchboard system: add twenty-five thousand dollars to the list to allow for that.
As far as the business traveler is concerned, there were not usable outlets anywhere in the room at all. not only near thedesk, but not near the bed either.
"You can have the nicest gym, but if the person at the front desk is rude and inattentive, then you don't really have a sense of a tie to the building, " Davis said.