The thesis introduced the IBM Field Management System, analyzing the system design frame, combining main frame diagram, business logic and core processing module.

结合IBM域管理系统，分析了该系统设计构架，并结合主体构架图，阐述了系统的业务逻辑和核心处理模块的处理流程。

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This thesis introduces the design and implementation of parts functions in the Business-Acception module of the Integrated Customer Service SUB-SYSTEM in IBSS-CRM detailed.

本文详细介绍了IBSS-CRM的综合客服子系统营业受理模块中部分业务的设计与实现。

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Including sub-function module design, business process design, data flow design, database design.

包括子功能模块设计、业务流程设计、数据流程设计、数据库设计。

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