According to BTGlobalServices, 56 percent of online consumers agree that the calls they do make to customer service are much more complex, as simple transactions are often automated.
Aimed at the Wall Street crowd, the Cap Markets Guide features a similar mix of analyses from industry experts (Tabb Group, Accenture, Columbia University, Algorithmica Research, Aite Group and more), financial services vendors (Revolution Analytics, BTGlobalServices, Numerix, Deloitte, Panopticon Software AB, Algo Technologies and more) and Sybase executives.
Radianz has offered similar services with a secure network linking over 15, 000 customer locations for 11 years, back before cloud was a term used to describe such activities, said Chris Pickles, head of marketing for financial services and wholesale banking at BTGlobalServices, now the parent company of Radianz.