Psychologist Dr Brent Scott, who led the study, said employers should take note because forcing workers to smile when dealing with the public can backfire。

该研究的领头人、心理学家布伦特•斯科特博士提醒雇主们要注意到这一点，因为让员工在应对客户时强颜欢笑结果会适得其反。

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Psychologist Dr Brent Scott, who led the study, said employers should take note because forcing workers to smile when dealing with the public can backfire.

该研究的领头人、心理学家布伦特·斯科特博士提醒雇主们要注意到这一点，因为让员工在应对客户时强颜欢笑结果会适得其反。

youdao

Psychologist Dr Brent Scott studied a group of bus drivers over a two week period who were asked to smile when dealing with the public.

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