It wasn't until my boss received Mindsets' training that she was able to understand how important inclusiveness was to customer service.

直到我的老板接受了思维方式的培训，她才明白包容对客户服务有多么重要。

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You’ve put in a couple years of dedicated service, and in this time frame you’ve managed to befriend your boss.

你已经全心全意地投入了多年的服务，在这样的背景之下，你尽你所能去和你的上司交朋友。

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Whether dealing with a demanding boss, difficult client or finicky users, you have to impress them with your attitude and service.

无论是与要求过多的老板、难处的客户还是吹毛求疵的客户，你应加深他们对你态度与服务的认可。

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Think of this: a secret-service boss in Berlin spends years trying to frustrate the activities of spooks run by another spymaster.

ECONOMIST: Cold-war spies

"A lot of incidents just can't be picked up by video only systems, " said Chris Mitchell, Audio Analytic's boss, on BBC World Service's Digital Planet.

BBC: New CCTV technology senses aggression from sound

Last month, a senior boss at West Midlands Ambulance Service said patients the region were suffering because hospital bed and staff shortages meant ambulances were unable to unload patients.

BBC: Wolverhampton A&E patients 'in corridor trolley waits'