One major issue revealed was that on both the old and new sites an incorrect error message was frequently displayed during the booking process.

在我们的新旧网站上都出现了一个比较大的问题，即在预订过程中会经常性地出现一条错误的信息。

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Ms Lazzaris' problem stemmed from an error made by holiday giant Thomas Cook, where a member of staff had used the booking code for San Juan (SJU), Puerto Rico, instead of San Jose (SJO), capital of Costa Rica.

BBC: Right name, wrong place