The customer was blacklisted due to booking error or program bug of the Bank, for which the Customer shall not be liable;

由于本行记账错误或程序漏洞等不可归责于客户的原因使客户进入黑名单；

youdao

One major issue revealed was that on both the old and new sites an incorrect error message was frequently displayed during the booking process.

在我们的新旧网站上都出现了一个比较大的问题，即在预订过程中会经常性地出现一条错误的信息。

youdao

Ms Lazzaris' problem stemmed from an error made by holiday giant Thomas Cook, where a member of staff had used the booking code for San Juan (SJU), Puerto Rico, instead of San Jose (SJO), capital of Costa Rica.

BBC: Right name, wrong place