Thought leaders like Jon Ferrara will be evangelizing the benefits of knowing our customers better by seeing their tweets, posts, chat conversations and video blogs alongside of their invoice and payment histories.
"As the capabilities of wireless phones and their applications continue to expand, and as customers grow more reliant on their device, handset manufacturers have an opportunity to further shape the customer experience and impact satisfaction with better integration of services and more communication options, such as videochat, " said Kirk Parsons, senior director of telecommunications services at J.