Firstly, the author argues the relationship of service recovery expectation and behavior intention.
第一,服务补救期望与顾客后续行为意向。
参考来源 - 服务补救与顾客后续行为意向关系研究Based on these concepts, we set up models about the structural relationship disposition to Trust , Institution-Based Trust, Familiarity with the Website, Website Reputation, Website Quality as Antecedents of trust; Trust Attitude and Trust Relate Behavior Intention.
在此基础上构建了基本信任观念、在线购物环境信任观念、网站熟悉度、感知网站声誉、感知网站质量等影响信任的前置因素,同信任态度,以及信任相关行为意图相互作用的概念模型。
参考来源 - 中国在线消费者对在线营销者信任问题的实证研究"ResponSiven ess", "Assurance" have a large role to the satisfaction of independent passengers "Responsiveness" ,"Empathy"have a greater contribution for behavior intention of independent passengers .
其中服务质量保证性维度对乘客满意度具有较大的作用,而反应性维度对乘客行为意愿具有较大作用。
参考来源 - 快速公交系统服务质量、乘客满意度与行为意愿研究Purchase decision-making process refers to the consumer psychological and behavior intention before using and disposal of products and services. It belongs to the forming the attitude.
购买决策过程是指消费者在使用和处置所购买的商品和服务之前的心理活动和行为倾向，属于消费态度的形成过程。
参考来源 - 个体差异与消费者接受网上购物——基于杭州样本的实证研究In the last of the dissertation, we put forward some countermeasures and advices about how to improve the public library' service quality and the readers' behavior intention.
最后，本文在上述研究的基础上，就如何提高公共图书馆服务质量、提升读者行为意愿提出了若干对策建议。
参考来源 - 公共图书馆服务质量与读者行为意愿研究·2,447,543篇论文数据，部分数据来源于NoteExpress
Customer satisfaction also has remarkable positive impact on behavior intention.
家装行业中顾客满意对行为意向有显著的正面影响。
Subjective Norms have a significant impact on Behavior Intention among buyer's users but not seller's users.
其中买方用户的主观规范对使用意向存在显著影响，而这条路径在卖方用户中并不显著。
Service quality has remarkable positive influence on customer satisfaction and behavior intention in house decoration.
家装行业中服务质量对顾客满意和行为意向都有显著的正面影响。
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