In March 2008, BA Chief Executive Willie Walsh unveiled a giant new terminal that he called 'a baggage system with a building on top. ' Although he promised it would end luggage chaos, opening-day teething pains produced a fiasco.
BA's chiefexecutive Willie Walsh has insisted that passengers had not been overcharged because fuel surcharges were "a legitimate way of recovering costs".
"I made it very clear that the one piece of hand luggage restriction which applies to customers departing the UK and transferring through the UK has no security justification, " said BA's chiefexecutive Willie Walsh.