The industry average for on-time arrival rates was 81.8 percent of flights, compared with 80 percent in 2011.

NPR: Full Flights, Small Seats Make Passengers Grumpy

The industry average for on-time arrival rate was 81.8 percent of flights, compared with 80 percent in 2011.

NPR: Airline Passenger Complaints Surged In 2012

Industry-wide, the major international airlines on average delivered 77.64% of their flights to the arrival gate within 15 minutes of their scheduled arrival time.

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