The result, a 68% reduction in attrition among high-value customers, and an 18% increase in debit card revenue annually with behavior-based incentives to migrate card customers from low to high value segments.
Over time, senior partners and colleagues can become a natural fit to take over the practice in a seamless way, lessening the risk of client attrition, which in turn benefits the equity value of a business.
To escape the wars of attrition dictated by price competition, businesses must move toward higher-value products and services and actively enter into overseas markets.
