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In one study of telecommuting at a Chinese online travel agency, customer-service reps were both happier and more productive when working from home -- probably Yahoo service reps aren't any different from their Chinese counterparts in this regard.
CNN: CEO right: Yahoo workers must show up
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"As far as what they're offering the consumer, I think it's fair, " said David Crooks, senior vice president of product and operations at World Travel Holdings, a cruise agency with more than 1, 500 customers affected by the cancellation of the Triumph trips.
WSJ: Carnival Cruise Mishap Creates Public-Relations Mess
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The researchers, who spent nine months monitoring a work-from-home program at a 16, 000-employee Chinese travel agency, concluded that the lack of face time with bosses caused careers to stall.
WSJ: Yahoo's Move Puts Work-From-Home in the Spotlight