In addition, Ashforth and Humphrey(1993) indicated that performing emotional labor may help employees to psychologically distance themselves from unpleasant situations.
另外,阿什福斯和赫胥黎(1993)指出进行情绪劳动可能帮助员工在心理上远离不愉快的情形。
Ashforth and Humphrey(1993)suggested that emotional labor actually may make interactions more predictable and help workers to avoid embarrassing interpersonal problems.
阿什福斯和赫胥黎认为情绪劳动实际上使人们之间的互动更加具有可预测性,而且帮助工人避免尴尬的人际问题。
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