Customer-side CEOs in particular are growing increasingly fed up with the apparentblack arts of IT operations that require larger and larger budgets without predictably delivering more and more business value.
It's one thing for card companies to raise rates on customers who are behind in their payments or whose credit scores decline greatly, but quite another for on-time customers with no apparentblack marks against them to be put in the higher-rate camp.
Some measure of the challenges that await Black are the apparent gap between the best of the charter schools and the run-of-the-mill public schools where too many teachers think of tenure as a sinecure that spares them the need for serious innovation on the educational front.