Conflict and competition are both categories of opposition, which has been defined as a process by which social entities function in the disservice of one another.

冲突和竞争都是对立的两类，对立被定义为社会实体相互损害的过程。

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Learning the art of dialogue is both a personal and social process.

UNESCO: CULTURE

For customer service or contact centers managers, the evaluation and selection process for social customer care is a harrowing and potentially career-limiting move.

FORBES: Social Business Can Kill You

Eventually, however, wider awareness enables some processes to be radically transformed for the better. (For more about this, see the big idea on Social Media and Business Process Transformation at CITO Research.) Note that an intelligent activity stream filter is key to making this work, and we do not have one yet.

FORBES: New Sources for Business Surprises