Quality improvement Programs: Does management have a genuine commitment to develop a quality improvement program that strives for continuous improvement and zero-defect mentality?
质量改进计划：管理有真诚的承诺来制定质量改进计划，以争取不断改进和无缺陷的思路吗？
A commitment to customer satisfaction, a focus on quality, and continuous improvement are secondary behaviors that I'd add to the list.
对客户满意的承诺，对质量的关注，以及持续改进是我要添加进这一清单的第二类行为。
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