Such tools, however, have mainly been the trademark of large corporations recruiting armies of similar workers, like telephone service representatives or insurance sales agents.
但是，经常采用这些方法的主要是那些需要大量同质员工的大型企业，像电话客服或者保险经纪人。
They may also be known as reservation, leasing, customer service or sales representatives or agents.
它们也可以被称为保留，租赁，客户服务或销售代表或代理人。
Upon request, reservations representatives or airport agents will advise you if your flight is overbooked at the time your reservation is made or during the airport check-in process.
如果在订座时或者在机场办理登记手续时得知您的航班超订，你可以要求得到订座人员或机场代理人员的建议。
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