Managers can also construct how customer service agents address customers so as not to alarm them.

管理人员还可以构造客户服务代理人用于应付客户的措辞，以防止惊吓着客户。

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The node agents and clients will automatically try the first (primary) address and then failover to try the second (backup) address.

节点代理和客户机将自动尝试第一个(主要)地址，然后进行故障转移，尝试第二个(备份)地址。

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The second option does not require you to stop and restart the node agents because you have added or changed the IP address to the new server.

第二个选项不要求您停止并重启节点代理，因为您已经添加或修改了新服务器的IP地址。

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Taking a group of dedicated agents and training them on in how to engage customers, identify which posts are relevant and warrant responses, address them in the public forum, and build enduring conversations with buyers across multiple communication mediums is the core foundation of social customer care.

FORBES: Social Business Can Kill You