Industry insiders point to Leong as a key agent for change in an often cautious company that's now intent on expansion.

FORBES: Genting's Poster Boy

Many insurance companies are using Microsoft Dynamics CRM for an ever-broadening range of business scenarios including risk analysis, financial planning, policy enforcement, agent training, property management, and other key business areas.

FORBES: Insurance Companies Adopt CRM Tools To Boost Productivity

This is an important advantage to have, because the willingness of the TSA agent, gate agent, and flight attendants to play along are all key to the successful transport of your check.

FORBES: Connect