Roper, executive vice president of NYC Clerical-Administrative Employees Local 1549, which represents the roughly 1, 160 city operators and supervisors, said the upgrades are adding stress for 911 operators and urged the city to hire additional staff.
There are also signs that big operators are adding adventurous elements to family holidays, for instance offering mountain-bike excursions or including surf waves on cruise ships.
"The Nokia N8 has received the highest amount of consumer preorders in Nokia history, " Jo Harlow, senior vice president of smartphones, said in a written statement, adding that 100 wireless operators have been signed up to offer the phone.