The R-GSS model is composed of threecomponents as follows: AccessControlDecisionServer (ACDS), LDAPDirectory Service Server and Access Control Execution Server (ACES).
While manufacturers of ACDs and PBXs were busy making small customer-inspired tweaks, they missed the onslaught of a massively disruptive new technology--and suffered the consequences.
But forget all the techie acronyms--the point is that the guys building PBXs and ACDs were adding new features to their existing equipment, yet only able to make small incremental improvements based on what their customers were telling them.