We hired an intern to manage our Twitter and Facebook account.

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Mark Harpe, a 38-year-old architectural intern in Houston, says he closed his account this year after the firm refused to credit him for promised airline miles, got his e-mail address wrong despite repeated calls and served him with sales reps so clueless he hung up on some and called back.

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Or, at the very least, the intern or social media staffer that handles his Twitter account certainly is.

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