'Well, then,' the Cat went on, 'you see, a dog growls when it's angry, and wags its tail when it's pleased.

“好，那么，”猫接着说，“你知道，狗生气时就叫，高兴时就摇尾巴，可是我，却是高兴时就叫，生气时就摇尾巴。”

youdao

We'll see that a very important part of handling angry customers is showing empathy: empathy is similar to sympathy - it means showing that you understand the customer's pain.

今天来看下处理愤怒顾客的重要部分：表示同感。同感类似于同情——那意味着对顾客的不满表示理解。

youdao

For example, you may see a happy face, or you may even see something like a sunflower or rainbow if you're being told "happy," or a storm cloud or the color red if the person is angry.

比方说，如果听到“高兴”这个词，你可能会看到一张高兴的脸，甚至是太阳花或者彩虹这种东西；而如果这个人很生气，可能会看到乌云或者红颜色。

youdao

You could see how angry Strauss was after playing a lax shot to Mahmudullah's off-breaks and not scoring his first hundred of the season.

BBC: Jonathan Agnew column

Jeremy Irons, as Lena's smoking-jacketed rotter-aristocrat uncle, and Emma Thompson, as her floridly angry mother, are like blithe spirits out of a Dark Shadows sequel you want to see.

CNN: Review: 'Beautiful Creatures' lacks danger and momentum