Mr. Papu, who was born in Colombia but grew up in Miami, also contacted the company when he was pulled over for speeding on the way home from a Vermont ski trip last winter.

WSJ: Forget the Old College Try, Ring the Concierge

Twenty-year-old twins Leon and Raquel Papu, sophomores at Babson and Tufts University, respectively, have called upon their BCCG concierge to intervene in a landlord dispute, wait for a plumber and line up Boston Celtics tickets.

WSJ: Forget the Old College Try, Ring the Concierge

The Papu siblings' father, Samuel, disagrees.

WSJ: Forget the Old College Try, Ring the Concierge