RUP是通过软件工程过程权威(SEPA)进行质量保证——尽管理论上是SQA，这是一个组的职责，而不是一个个体的角色。
RUP addresses quality assurance through the Software Engineering Process Authority (SEPA), although SQA is treated abstractly — as a group responsibility and not an individual role.
与此同时，客户关系管理在现代企业管理中扮演越来越重要的角色，并且成为当今企业管理理论研究的热点之一。
Since CRM plays a more and more important role in moder management, it has become a hot issue attracting academic circles and entrepreneurs involved.
随着服务经济时代的来临，服务业开始扮演越来越重要的角色，服务管理理论研究也迅速走向前沿；
Nowadays service industry is playing a more and more important role, so much concern is given to the management of services.
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