要成为一个成功的设计师，你必须掌握强悍的人际交往技巧：你要懂得清晰高效地向对方传达一种想法，挫败感和信息。

In order to succeed as a designer, you must have strong people skills: you must be able to communicate a thought, frustration or message clearly and efficiently.

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想要高效地阅读和处理电子邮件，你需要做到两件事——弄清电子邮件传达的信息（或者遗漏了哪些信息），再决定如何应对。

In order to read and process emails efficiently, you need to focus on two things — figuring out the message of the email (or lack of) and deciding on what action to take in response.

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