你的品牌是你传达给顾客的价值承诺。
Your brand is a promise of the value you'll deliver to your customer.
怎样测定顾客的价值？
通过了解他们顾客的价值，雇员会更恰当地对顾客的特殊要求和需要做出反应。
By knowing the worth of their customers, employees can more appropriately respond to customers' special requests and needs.
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