中国的银行在日趋增加的市场压力下，已采取措施改善其风险管理水平。但由于那些因为顾客服务问题而引发的高风险不容忽视。
Chinese Banks are under increasing pressure to improve risk management, but the high risk caused by customer service problems should not be overlooked.
（eBay用户标识码：auctioncruncherstore）的创建者之一，他十分强调顾客服务的重要性，他说自动回答的问题不总是能够解决顾客的疑问。
Automation isn't always the answer, says Alan Zdon, 31, co-owner of Auction Cruncher Store (eBay User ID: auctioncruncherstore), who emphasizes the importance of customer service.
这里有一个小问题：你知道什么时候是大部份顾客服务人员最忙的时候吗？
Here's a trivia question: Do you know what's the busiest time for most customer service representatives?
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