他们使互联网成为拓展顾客范围、增加收入、削减成本和提高利润的工具。
They have fashioned the Internet into a tool thatcan help them expand customer roles, build revenues, cut costs, and improve profits.
这个新的管理范式将两个熟悉的理念从它们先前的边界向外又拓展了一步：一是顾客至上，二是规模经济会导致单位成本的大幅下降。
This new management paradigm pushes two familiar ideas beyond their previous limits: that the customer is king, and that economies of scale can produce radical reductions in unit costs.
规模经济只在零售银行中起作用，瑞士信托也没有计划将其已拥有180万顾客的零售基地向国外拓展的计划。
Economies of scale only really work in retail banking, he says, and the bank has no plans to expand its retail base of 1.8m customers beyond Swiss borders.
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