研究发现感知公平的三个维度对顾客抱怨处理满意度均有直接的正向影响；
Results show that each of the three dimensions of perceived justice has a positive effect on the complaint satisfaction;
本文的研究主题是高档商务饭店顾客抱怨处理公平性与顾客行为意向的关系。
This thesis is about the relationship between justice of complaint-handling and customer behavioral intentions.
最后应用结构方程模型，分析了各个变量之间的关系，直观的显示了顾客抱怨处理与顾客满意度各个变量的关系。
In the end, this dissertation analyses the relationship of each variable with structural equation model, which shows the relationship between the complain treatment and satisfactory of clients.
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