酒店经理对我们的投诉视而不见，并拒绝赔偿。
The hotel manager was blind to our complaints, and refused to make some compensation.
只要利用适当，投诉也是提高你的酒店形象的良机。
Complaints can be an excellent opportunity to improve your hotel.
酒店付给他少量的赔偿金，这实属奇怪，而其他投诉者从未得到回应。
It is odd that the hotel paid him some modicum of compensation, whereas other complaints were never answered.
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